Shipping & Delivery Policy

Effective Date: May 13, 2025

At Sparsh Mukthi, we primarily offer digital software products. This policy outlines our delivery methods and any physical product shipping information.

1. Digital Product Delivery

  • Software Download: Sparsh Mukthi is a digital product available for instant download from our website.
  • Delivery Method:
    • Direct download links are provided on the website for Windows, macOS, and Linux versions.
    • After account registration, users receive access to their dashboard with download options.
    • Mobile remote app can be accessed via QR code scan or app store links.
  • Delivery Time: Immediate upon payment confirmation (for paid plans) or signup (for free trial).
  • Installation Support: Detailed installation guides and video tutorials are available on our website.

2. Email Delivery

  • Upon successful registration or purchase, you will receive a confirmation email containing:
    • Download links for your platform
    • License key or activation instructions
    • Quick start guide
    • Contact information for support
  • Please check your spam/junk folder if you don't receive the email within 10 minutes.
  • If the email is not received, contact us at support@sparshmukthi.com.

3. Updates & Patches

  • Software updates and security patches are delivered automatically through the application.
  • Users will be notified of available updates and can choose to install them immediately or later.
  • Critical security updates may be installed automatically to ensure system safety.

4. Physical Products (Future)

Currently, Sparsh Mukthi does not sell physical products. However, if we introduce hardware accessories or merchandise in the future, the following policies will apply:

  • Shipping Locations: We will ship within India initially, with international shipping available based on demand.
  • Shipping Partners: Trusted courier services like Blue Dart, FedEx, DHL, or India Post.
  • Processing Time: 2-3 business days for order processing before dispatch.
  • Delivery Time:
    • Within India: 5-7 business days
    • International: 10-15 business days
  • Shipping Charges: Calculated at checkout based on location and product weight.
  • Free Shipping: Available on orders above ₹1,000 within India.
  • Tracking: A tracking number will be provided via email once the order is dispatched.

5. Delivery Issues

  • Failed Downloads: If you experience issues downloading the software, contact our support team immediately. We will provide alternative download links or direct assistance.
  • Corrupted Files: If the downloaded file is corrupted or won't install, we will provide a fresh download link or help troubleshoot the issue.
  • Lost Emails: If you lose your confirmation email or download links, contact us with your registered email address for resending.

6. Regional Restrictions

  • Sparsh Mukthi is available globally as a digital download.
  • However, certain features (like voice recognition in specific languages) may vary by region.
  • Payment methods may differ based on your location and are subject to availability through our payment partners.

7. Lost or Damaged Shipments (Physical Products)

  • If you receive damaged physical products (when available), please contact us within 48 hours with photographic evidence.
  • We will arrange for a replacement or full refund as per the situation.
  • For lost shipments, we will investigate with the courier partner and provide a resolution within 7-10 business days.

8. No Shipping for Subscriptions

  • Subscription-based services do not require shipping as they are entirely digital.
  • Your subscription status and features are managed through your online account.
  • Access is granted immediately upon payment confirmation.

9. Environmental Commitment

  • As a primarily digital product, Sparsh Mukthi minimizes environmental impact by eliminating physical packaging and shipping.
  • If we introduce physical products in the future, we are committed to using eco-friendly packaging materials and carbon-neutral shipping options wherever possible.

10. Contact Us for Delivery Issues

If you have any questions or issues related to product delivery, please reach out:

Email: support@sparshmukthi.com
Website: www.sparsh-mukthi.xyz
WhatsApp: +91 92632 25604
Go to Contact Page

11. Policy Updates

We may update this Shipping & Delivery Policy as we expand our product offerings. All changes will be posted on this page with an updated "Effective Date."

Thank you for choosing Sparsh Mukthi. We're committed to providing you with seamless digital delivery and exceptional support.